Accommodation Terms and Conditions


These terms and conditions supercede any previous versions.

The contract. The accommodation contract is between the Holiday maker and Groves Hall and will be made subject to the terms and condition herein under English Law. Our name and address are available online and also within the property.
If any section or clause is found to be invalid it shall not invalidate the remaining clauses or the contract.

Third Party and Agent Bookings. Where a booking is made through a Third Party then these Terms and Conditions will take precedence over the Third Parties terms and conditions.

Payment. Direct bookings require a 10% deposit with the balance paid 42 days prior to the commencement date.

Initial/deposit payment. Bookings will be confirmed upon receipt of the correct monies if booked direct. 10% Deposit payments will only be taken where accommodation can be provided. The deposit payment will be returned in all other instances. The deposit once accepted is non-refundable.

Payment Currency. All prices are in Pounds Sterling. (GBP).

Balance payment. The balance of the holiday payment will be due 42 days prior to the commencement date. Where the Customer fails to contact us with payment the customer authorizes us to use the registered payment card. In the event that payment of the balance for direct bookings is not received,(outside the seven day cancellation rule) the accommodation shall become available for booking.We shall not be liable for any consequential losses or costs.

Full payment. For bookings within 42 days of the holiday commencement date, full payment will be due, if booked direct.

Price. We guarantee that the price quoted for your stay at Groves Hall on booking, (including any discounts) will be the price that you pay

Confirmation of Booking. Once the booking confirmation has been issued the Holiday maker becomes responsible for the full amount of the holiday price.

Cancellation, Transfer and Refund Policy. We understand that from time to time guests may wish to cancel, change or transfer their booking. We advise all guests to protect themselves against unforeseen circumstances by taking out appropriate insurance. Strict 7 day cancellation from commencement date, where the total amount is not refundable and will be deducted from the registered payment card that the guest has provided. This includes cancellations for reasons of illness (eg  Covid).

Privacy. Use of customer information. Customer data is collected and used in accordance with local law. It is used soley for the purpose of processing and managing your booking. We do not sell or provide your information to any third party.

Party size. The property is to be occupied by no more persons than the booked party. We reserve the right to refuse entry and or cancel the booking without refund on breach of this condition at any time during or prior to holiday.
We reserve the right to refuse or revoke any booking from parties that in our opinion (and sole discretion) are unsuitable for the accommodation. In such an event there will be no refund.

Damage. Damages and breakages are the responsibility of the Holiday makers and should be reported to us. All costs for damage and breakages shall be payable on demand.
This is a non smoking establishment and our guests are expected to abide by the rules and only smoke outside in the garden.

Property, goods and personal injury. We accept no responsibility for any loss or damage to persons, Holiday makers their guests or their or guest’s property or goods whatsoever. Personal liability for injury or loss of belongings are at the sole risk of the Holiday maker and you are to indemnify us against all claims.

Left or Lost Property. Property that has been left behind will be retained for 30 days. We will forward claimed property on at cost of postage.

Car parking. Car parking is provided at Groves Hall. Cars and contents are parked at owners risk.We accept no liability whatsoever for any damage howsoever caused to vehicles, contents or property.

Availability. The Hiring contract is made on the basis that the property and its facilities as stated will be available for the dates booked. In the event of the accommodation being unavailable through events out of our control, our liability shall be limited to the refund of the holiday cost. Where possible similar local accommodation will be offered.

As we are available at most times during your stay, if any problems arise, please bring them to our attention immediately, so they can be rectified to your satisfaction.

Compensation if deemed necessary will be in the form of a discount on future stays only.  Our determination of the complaint shall be full and final.

The accommodation will be available from 4pm on the day of arrival.The property shall be vacated by 10.30am on the departure day.